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About our products

How long should my necktie be?

Each tie is tailor-made based on your measurements. The general rule of thumb is that the tip of the tie should reach the waist of your trousers or your belt buckle. Once you place an order, our team will be in touch to confirm your measurements so that we can ensure that your tie will be a good fit

Can I adjust the size of my Nexus tie?

The length of the blade of your Nexus tie is tailor-made based on your measurements and cannot be easily adjusted. If the length of your Nexus tie requires adjustment, please get in touch with us and we will discuss suitable options with you.

When it comes to the neck loop, you can adjust this slightly yourself (approx. +/- 3cm) for a better fit.

How should I clean my necktie?

For full instructions on how to clean your Cataclistum tie, please visit our Care Recommendations page.

The product that I am interested in is out of stock.

We limit our production to seven pieces per design. Once all seven pieces are purchased, the design will be archived and no additional items will be produced.

I am interested in a bespoke necktie

We open slots to create bespoke ties periodically throughout the year, and operate a waitlist on a first come, first served basis. If you would like to discuss your requirements, please get in touch with us.

What fabric do you use?

In our pursuit of working with the highest quality fabric, we work with woven jacquard silk and source all of our fabric from the best weavers in Suffolk, England. All designs are created by us, or in collaboration with artists from around the world.

How do I know if my Cataclistum necktie is authentic?

All Cataclistum neckties are available to purchase only through this website. Every tie is tailor-made based on the customer’s measurements and individually numbered. In addition, each tie comes with a certificate of authenticity that can be cross-checked with our register. Feel free to email us a copy and we’ll verify the document for you.

About payments, orders and shipping

What types of payment do you accept?

At this time we accept bank transfers only. Get in touch with us if you are interested in purchasing an item.

Can I order more than one necktie?

Each customer can purchase only one tie of each design.

Can I track my order?

Once your order is placed, you will receive an email confirmation. We will also continually update you on your order’s progress via email once each production state is completed.

I would like to cancel my order

Please get in touch with us as soon as possible. If we haven’t started working on your order, it can be refunded in full. If we have already started working on your order, only a partial refund will be available.

What is your return policy?

Please see the Shipping and Returns page for more information.

Where will my order ship from?

All orders are shipped from our studio in Edinburgh, Scotland (UK).

What countries does Cataclistum ship to?

We ship our products worldwide.

Do you charge VAT or Duty Fees on my purchase?

The prices listed on our website do not include VAT charges. If you are purchasing from within the UK, a standard VAT rate will be added to the total value of your order.
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For purchases made outside of the UK, local VAT charges and import duty fees may still apply. These rates depend on the country your order was placed in and imported into. As with tax or VAT charges, import fees are payable by the customer.

How long does it take to receive my order?

Each product page contains estimated manufacturing timescales. We aim to ship each order within 6 to 8 weeks, but this may vary depending on the process used during production. Some pieces require lengthy curing times and post-processing. We will communicate the exact timescales with you after your order has been placed.

What if something happens to my order in transit?

All of our orders are tracked and insured. We will investigate any issues and work with our courier company to resolve them as soon as possible.

About aftercare and warranty

Is my product covered by a warranty?

Our international warranty applies to all of our products. The warranty is valid for 12 months from the date of delivery and covers defects in manufacturing and materials. Please see our Terms and Conditions for more information.

I have lost my proof of purchase. Is the warranty void?

Your warranty is still valid as we keep all order details.

What can I do if my necktie requires a service?

We provide repair, as well as restoration services. Please, review our services and get in touch with us.

What are your service prices and timescales?

The scope of our repair and restoration services varies significantly depending on the issue that is being addressed. Please, get in touch with us. We will collect the necessary information from you and provide you with the cost and expected timescale.

Is there a warranty offered on services?

We grant an additional 6 month warranty on our repair and restoration services. Please see our Terms and Conditions for more information.

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